- 1. INTERPRETATION
In this Schedule, the following terms shall have the following meanings:
the hosting services that we provide to our customers that have entered into a relevant agreement with us, the specification of which is as listed and updated on the Website from time to time (and which may include the standard "Unlimited Web Hosting" services, the standard "Unlimited WordPress Hosting" services and, if you require a higher performance, the "Premium Web Hosting" services);
"Hosting Services Fees"
the fees payable to us by you for our provision to you of the Hosting Services;
"Reseller Hosting Services"
the hosting services that we provide to our customers with permission for those customers to sell those hosting services to third parties as a reseller, the specification of which is as listed and updated on the Website from time to time; and
"Reseller Hosting Services Fees"
the fees payable to us by you for our provision to you of the Reseller Hosting Services.
- 2. HOSTING SERVICES
2.1 Free domain name: We may provide one free .uk or .co.uk domain name with every Agreement for Hosting Services for a period of 12 months from the date of the relevant Order Acceptance as part of a time-limited promotion; if, in relation to such a promotion, you would like a domain name that is not .uk or .co.uk (such as .biz), you will be responsible for any payable registration fees. If you already have a host but want to benefit from our unlimited cloud platform, you can ask us to migrate your domain and website to our platform. You can add an unlimited number of domains to the same Agreement for Hosting Services at any time, either by transferring your domains to us, creating new domains, or just pointing your DNS to our name servers.
2.2 Domain name registration period: Domain names registered under the Hosting Services will be registered for a period of 12 months unless we inform you otherwise.
2.3 Costs in respect of domain names: Where we provide a domain name to you free of charge in accordance with Paragraph 2.1, if you terminate the Hosting Services to which that free domain name relates within the initial registration period of the domain, you will be responsible to pay to us the registration fee that you would have paid to us for that domain name if we had not provided it to you free of charge, where such fees are listed on the Website and updated from time to time. We reserve the right to require full payment of such fees to us prior to us releasing or migrating the domain name to a third party host.
2.4 Domain Registration Services Schedule: All of this Paragraph 2 is subject to the Domain Registration Services Schedule.
2.5 Email traffic: Where the Services allocate any email account to you, we do not warrant that any email sent to that email account will be received by you nor that any email sent by you from that account will be delivered to any intended recipient. You acknowledge that we use incoming and outgoing email "spam" filtering for security purposes and such filtering may, in some cases, prevent email from being received by or sent from such email account. There is no facility to disable such filtering, and the thresholds of such are entirely at our discretion.
2.6 Retention of suspended or expired accounts: It is expected that you will remove any data on our servers which is no longer required. However, we reserve the right to remove hosting accounts belonging to you, and all associated data, on our web servers that have been suspended in excess of 45 days or which may reasonably be considered to be expired. An example might be, in the case of Reseller Hosting, hosting accounts sold to third parties which may have been suspended due to a failure of payment, or hosting accounts which have not been terminated but where the third party has moved to another web hosting service.
- 3. HOSTING SERVICES FEES
3.1 The Hosting Services Fees: The Hosting Services Fees are as set out on the Website at the time that you submit your Order, subject to Clause 10.3.
3.2 Payment: All payments of the Hosting Services Fees shall be made by you in accordance with the General Terms unless expressly agreed between the Parties in writing.
3.3 Refund: If you are not completely happy with our provision of the Hosting Services within the first 30 days of the Order Acceptance, then you can cancel this Agreement and we will refund in full any Hosting Services Fees that you have paid to us.
- 4. RESELLER HOSTING SERVICES FEES
4.1 The Reseller Hosting Services Fees: The Reseller Hosting Services Fees are as set out on the Website at the time that you submit your Order, subject to Clause 10.3.
4.2 Refund: If you are not completely happy with our provision of the Reseller Hosting Services within the first 30 days of the Order Acceptance, then you can cancel this Agreement and we will refund in full any Reseller Hosting Services Fees that you have paid to us.
- 5. TERM
5.1 Term of this Schedule: This Schedule shall commence on the date of the relevant Order Acceptance and shall continue in full force and effect until terminated in accordance with the General Terms.
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